This privacy policy explains the privacy practices of
iTalkies.com, LLC with respect to our Web site located at www.italkies.com
("Site") for our customers who rent movies from us or subscribe to
our services. By using our Site, you
consent to the terms of this privacy policy.
What is Personal Information?
Personal information is information that specifically identifies
an individual such as a customer's name, address, telephone number, e-mail
address, credit card or other account number, and information about that
individual’s activities when directly linked to that person such as information
about his or her purchases. Personal
information also includes demographic information such as date of birth,
gender, geographic area and preferences when such information is linked to
other personal information that identifies you.
Personal information does not include "aggregate"
information. Aggregate information is
data we collect about a group or category of products, services or customers,
from which individual customer identities have been removed. In other words, information about how you use
a service may be collected and combined with information about how others use
the same service, but no personal information will be included in the resulting
data. Likewise, information about the
movies you rent may be collected and combined with information about movies
rented by others. Aggregate data helps us
understand trends and customer needs so that we can better consider new products
and services, and tailor existing products and services to customer desires.
Personal Information We Collect
You provide personal information to us in a number of ways when
you visit our Site. For example, you provide us with personal
information when you: (1) register as a member, (2) rent videos or subscribe to
our services, (3) contact us by email for any reason (such as to request
customer service, make movie requests or provide us with your comments/feedback),
or (4) complete one of our customer surveys.
We collect your name, billing and shipping addresses, email address,
phone number, and credit card information in this manner. If you complete one of our surveys, we may
also collect certain demographic information from you such as gender,
geographic area and household income.
How We Use Personal Information
In general, we use personal information to process your requests
or transactions and provide you with high-quality products and services or to
inform you about other products or services we think will be of interest. For example, we use your information to rent
and deliver you movies and to fulfill your subscription requests or
transactions. When we use personal
information in our internal marketing efforts, we provide you with choices (See
Choice below) and do not disclose the information to third parties except as
described in this privacy policy. We may also receive
information from third parties with whom we have business relationships, and
will combine this information with the other personal information we maintain
about you. In such cases, this privacy policy governs this information.
Sharing of Personal Information
We
do not sell, rent or share personal information with third parties without your
prior consent except in the limited circumstances described in this privacy
policy. We share personal information
with third-party vendors who assist us in performing internal functions
necessary to operate our business. These
functions may include, for example, analyzing data, providing marketing assistance, processing
credit card payments and fulfilling/delivering orders. We require our third party vendors to keep
such information confidential and to only use the information for the purpose
it was provided. We
are not responsible for any additional information you provide directly to
these parties, and we encourage you to become familiar with their practices
before disclosing information directly to them.
We also disclose
personal information when we believe it is appropriate to comply with the law
(e.g., a lawful subpoena, warrant or court order); to enforce or apply this
privacy policy or our other policies or agreements; to initiate, render, bill,
and collect for amounts owed to us; to protect our or our customers' rights,
property or safety; to protect our customers from fraudulent, abusive, or
unlawful use of, our Site; or if we reasonably believe that an emergency
involving immediate danger of death or serious physical injury to any person
requires disclosure of communications or justifies disclosure of records
without delay.
In addition,
information about our customers, including personally identifiable information,
may be disclosed as part of any merger, acquisition, debt financing, sale of company
assets, as well as in the event of an insolvency, bankruptcy or receivership in
which personally identifiable information could be transferred to third parties
as one of the business assets of the company.
Cookies
When you visit our Site, some information is also automatically collected, such
as your computer's Internet Protocol (IP) address,
your computer's operating system, the browser type, the address of a referring
web site, and the time and date of your visit and
purchases. This information is collected through the use of
"cookies." Cookies are small
files that are stored on your computer by a web site to give you a unique
identification. We use cookies to help
optimize your experience on our Site.
For example, we use cookies to keep track of membership registration
information and to record your movie rentals so that we may provide you with
recommendations based on your viewing preferences. We treat this information as personal
information if we combine it with or link it to any of the personally
identifying information mentioned above.
Otherwise, it is used in the aggregate only. Note that if your browser is set not to accept cookies, you will be
unable to access our Site’s features or services.
Links to
Other Web Sites
Our Site contains links to other web sites. Any personal information you provide on the
linked pages is provided directly to that third party and is subject to that
third party’s privacy policy. Except as
described above, we are not responsible for the content or privacy and security
practices and policies of web sites to which we link. Links from our web site
to third parties or to other sites are provided for your convenience. We
encourage you to learn about their privacy and security practices and policies
before providing them with personal information.
Use of
our Site by Children
We encourage parents to take an active interest in their
children's use of the Internet. We do not intend to collect information from
children who are under 18 years of age.
If you are under 18, you should not provide information on our Site and
should ask your parent to do so for you.
Security
We
have put into place reasonable security measures in an effort to protect
personal information while it is under our control. Orders placed on our Site are protected by an
encryption technology called Secure Sockets Layer (SSL), to ensure privacy and
security when submitting an order.
Your
account information is accessible online only through the use of a password. To
protect the confidentiality of personal information, you must keep your
password confidential and not disclose it to any other person. You are responsible for all uses of our Site
by any person using your password. Please advise us immediately if you believe
your password has been misused.
Choice
You may
change or correct your personal information by logging onto your member account
and following the instructions provided. We also give you the following options to
opt-out of receiving marketing or promotional communications from us or to
request that we correct your personal information: (1) contact Customer Service
at 425-576-8791; (2)
email us at mailto:support@italkies.com; or (3) write to us at the following address with your
request:
iTalkies.com LLC
Attn: Privacy Inquiries
P.O. Box 657
Kirkland, WA 98083
We reserve the right to
contact you regarding your account or the use of our services.
Policy Changes
We will modify this privacy policy if our privacy practices change
in the future. We will notify you of any
material changes by posting the new policy on our Site and indicating at the
top of the privacy policy the date it was last updated. We encourage you to review our privacy policy
each time you visit our Site to see if it has been updated since your last
visit and to make sure you understand how information you provide will be used.
If we determine that any change warrants special attention by you,
we may ask you to review and consent to the change the next time you sign in to
your account. If you do not agree to the change, you will be given an
opportunity to reject it and terminate your account. We also may send you a
change notice at the email address you provided during sign up. You will be
deemed to consent to any changes if you continue use of the Site and our
services after your receipt of our notice or 30 calendar days following the
posting of the changed policy on our Site. Unless we state otherwise, all
changes will apply to your present and future use of our Site and services.
Your Comments or
Concerns
We
welcome your feedback. If you have any comments or concerns about this privacy policy
or would like to contact us for any reason, you may reach a customer service
representative via e-mail at mailto:support@italkies.com or phone at 425-576-8791.
